Reviews From Our Customers

Excellent phone call

Carla - Merrimack, NH 03054
2 days ago

John was excellent, changed my budget and we will review again in March . Put me on automatic fill instead of me calling for deliveries of only 150 gallons. Explained different scenarios with locking in the price for the season and at some point might be beneficial to do.

Excellent service

Paul - Newbury, MA 01922
12 days ago

I am very impressed with the service I recently received from Maria at Townsend. She went out of her way to help me and made recommendations that help me. It’s a credit to her and Townsend to have an employee that cares about customers.

Great service

RICHARD - Groveland, MA 01834
13 days ago

Heidi was very pleasant and professional. She got a response for my problem in a matter of a couple hours.

Awesome Service !

PAT/Mike - Newburyport, MA 01950
15 days ago

Hi all ! Just wanted to say THANK YOU to Ashton Smith ! And we hope he does our regular service in January, and future Check Ups ! We have not seen someone so into their work ! He said he really enjoys working on the type of furnace we have ! He even took pics of it !

excellent customer service by Jonathan James

HYESON - Amherst, NH 03031
15 days ago

I initially called Townsend to report my furnace was not working. The lady told me that the service department or dispatcher would call me. I waited about an hour and talked to Mr. Jonathan James on the phone. Jonathan was extremely helpful and courteous and contacted the service department at Townsend. He narrowed down the time the service department will contact me. It will be between 12 - 4 pm instead all day. Thank you, Jonathan

Excellent service!!!!!

Sharon - Danvers, MA 01923
16 days ago

Michelle gave excellent customer service she was outstanding in her speaking skills and made sure that she understood the questions that I was asking and gave the appropriate answers. I would speak to her at any time she is an asset to Townsend.

Satisfied customer

JOE - Melrose, MA 02176
16 days ago

All good for a weekend unexpected service call.good communication the tech Frank was professional- Caring of our concerns and property.we had our heat back in only a few hours.not sure of what cost covered by our service contact and what might not be covered.

great office service

Ronald - Ipswich, MA
19 days ago

had an issue with getting documentation approved and JJ Was exceptionally helpful, reliable, and patient.

Leslie And Jim ? Excellent

Frank - Hampton Falls, NH 03844
26 days ago

I notified you of extraordinary service provided by LESLIE in your office very patient and the expert knowledge technician Jim? that came to my house any questions call me at 603-765-1158 best regards Frank

Excellent service!

Jane - Beverly, MA 01915
33 days ago

Michelle was very helpful and professional! She addressed both my issues while I was on the phone with her.

I am so happy when Michelle answers the phone.

JUDITH - Gloucester, MA 01930
37 days ago

I know my concerns will be settled fast and with experience and knowledge. She is a great asset to Townsend!

Super service

Paul - Bedford, NH 03110
47 days ago

She was understanding, very capable and through helping me with my questions.

Bravo!

Susan - Gloucester, MA 019305040
47 days ago

Michelle Dean was beyond excellent. She was helpful, kind and courteous. She even listened to me complain about the world with patience. She got me my information and a contract in my email. She is truly an asset to your company! Thank you Michelle Dean! You made my day! 😎

Great Service

George - Newburyport, MA 01950
47 days ago

Great service with follow up and follow through. I have been a customer for Townsend/ Lombardi for many years never had a issue.

Outstanding Service

Robert Camarda - Beverly, MA 01915
62 days ago

I received Outstanding Service from Mark, Matt and Leslie Thank you all.

Excellent Service! Above and beyond

Nancyjan61 - Hooksett, NH 03106
62 days ago

Yesterday we had our furnace cleaned but later in the day we had an issue with it. I then called for service to come out. Even though it was after 5 PM they were able to send a technician and he arrived around 8:00 PM. Harry stayed here and fixed the nozzle and got our furnace back up and running better than it was before we had service. Thank you so much for having someone come out even though it was after hours and please note that Harry did an excellent job!

Amazing service!

STEPHANIE - Winchester, MA 01890
71 days ago

Excellent Service!

DENNIS - Greenland, NH 03840
76 days ago

Steve and Aaron were friendly, professional, and polite. They knew what they were doing. They picked up after themselves. They worked well together. We are really happy with our new water heater!

Thank you!

CristopherPeterson - Beverly, MA 01915
78 days ago

Brian does a great job. He keeps me informed, he's careful and obviously knows what he's doing.

Excellent Service

Tracey - Concord, NH 03301
82 days ago

Heating oil

Judith - Manchester, NH 03104
83 days ago

Beth was wonderful in helping me get back to service with Townsend. Further I so appreciate your patience as there was a delay in my budget payment getting processed.

Excellent customer service

JOE - Beverly, MA 01915
91 days ago

John went the extra mile to get all my issues in order, we made adjustments to my account and I really appreciate his efforts to make me comfortable and happy. Great job.

Excellent Service!

Ron - Medford, MA 02155
93 days ago

Responsive, quick & friendly

Cynthia - Haverhill, MA 01835
96 days ago

Made the process easy, including coming back the same day with the necessary parts to do the added work I requested and saving me from having to adjust my work schedule

Air conditioner service

Michael - Beverly, MA 01915
98 days ago

Brian was great. Very thorough!

excellent, give him a raise

Paul - Manchester, NH 03104
99 days ago

Excellent Service

RACHEL - Nottingham, NH 03290
100 days ago

Jonathon listens and directly addresses your concerns and is willing to invest the time for the best resolution in a way that is good for the customer and the company. A good voice for the company.

First rate customer service!

Betty - South Berwick, ME 03908
103 days ago

Townsend has THE best customer service of any company we’ve ever worked with! From your drivers to your maintenance folks to the office staff, your employees are courteous, knowledgeable, and generally wonderful to work with. We recommend Townsend whenever we can and are deeply grateful for your excellent service.

Great experience

LindaTeitel - Wenham, MA 01984
116 days ago

Technician was very pleasant, courteous and fast!

Excellent service.

AMD - Medford, MA 02155
116 days ago

Brian was very thorough, took his time, friendly, knowledgeable, courteous, he’s been doing this for decades and it shows.

Excellent service

Scott - Winchester, MA 01890
119 days ago

Excellent service

Richard - Reading, MA 01867
119 days ago

Chris was great so was the office Amanda always called me with information i needed. I would definitely recommend them to others family and friends.

The guy you want when you can’t figure it out!

JenniferMcGivern - Newbury, MA 01951
120 days ago

Brian was the guy I needed! He was very professional and extremely capable.

Excellent service

NanuBrates - Winchester, MA 01890
122 days ago

Outstanding service and quality workmanship!

customer service

James - Newbury, MA 01951
125 days ago

customer service is fast and accurate

Very happy customers!

CarolMarvelley - Hamilton, MA 01982
132 days ago

The technician was very competent and kind. He seemed very knowledgeable and worked hard until we had air conditioning again. We were very pleased with him.

Highly recommend

BARBARA - Manchester, NH 03104
140 days ago

Above the norm in all aspects.

Outstanding Customer Service

Mary - Barrington, NH 03825
142 days ago

Beth was so much help and shared information that made sense. Very important!!!

Excellent Service

Emily - Gloucester, MA 01930
143 days ago

Extremely pleased with the gentleman who arrived on time at my home to do maintenance on my Forced Hot Air furnace which had not been cleaned for 4 years. He was able to discover a few major issues with my first floor AC preventing the AC to function. He was able to replace them and the AC became alive. It has been running since. Temp in the 80 ies that day. Very patient. It was a long day for this gentleman. Thanks so much..

Dana was awesome!

David - Greenland, NH 03840
154 days ago

Technician Dana is a tremendous asset to your company. He performed multiple services at our residence and he was professional, knowledgeable and very personable. What a great guy! Thank you.