Serving Strafford County, Dover, Somersworth and beyond Heater Installation Strafford County

Great crew from Townsend Oil Feb 17, 2025

I needed a new thermostat this morning and two young technicians soon showed up at my door. I was impressed enough with their very courteous, friendly, and professional manner (and appearance), plus their tutoring on my new thermostat and finally their insistence on my being careful on my icy driveway, which was causing difficulty for their vehicle to exit, that I phoned Townsend Oil to let them know what a great crew they have. It's not the first time I've called about an excellent technician from Townsend Oil! I've had a service contract with them for about ten years.

Doreen Bolnick

Our Hats Off to Townsend Feb 7, 2025

On May 5, 2024, our furnace started, stopped, started, stopped, and we had very little heat and zero hot water. We are Townsend customers and buy a service plan every year, thank heavens. First, Frank showed up at the end of his day, assessed the problem, and called in for the night shift to correct the problem. At 6:30, much sooner than we expected, Harry showed up and went right to work. He not only fixed the problem right away (I can't tell you exactly what he did, but he fixed the furnace so it was humming along nicely), but he took the time to explain to me WHY the furnace malfunctioned. He showed me where lint from the clothes dryer had been sucked into the system and clogged it. (The room where the furnace is located is very crowded; we have no basement. The dryer is opposite the furnace, and less than 3 feet away). Harry instructed me to not open the dryer door while it's spinning, because the lint is airborne and gets sucked into the furnace. Problem solved. Case closed. We are so grateful for Frank and Harry, especially since we had no idea that we were the source of the trouble. Our hats off to Townsend once again. You have the nicest technicians and delivery people. I apologize for this late report. I confess I lost the note I wrote to remind myself to thank you for your excellent service. Kristen Henshaw, 15 Pierce Avenue, Wakefield 01880. Account # 404977

Kristen Henshaw

Simply outstanding service! Feb 5, 2025

I can’t speak highly enough of my propane technician NUNZIO! From start to finish, the service was nothing short of exceptional. He arrived much earlier than expected, fully prepared, and went above and beyond to ensure everything was working and there were no gas leaks. Not only was he incredibly professional and courteous, but he also took his time to explain every step of the process in a way that was easy to understand. He didn’t rush through anything and answered every single question that I had (there were lots of them lol) What stood out most was his commitment to safety—he explained everything clearly and made sure I understood how my system works and even went the extra mile to offer helpful advice about maintaining the system. It’s rare to encounter such a combination of professionalism, expertise, and customer care. I’m beyond impressed with his work ethic and skill level, and I’ll definitely be calling him for any future propane needs. If you’re looking for a technician who is reliable, professional, knowledgeable, and seems to genuinely care about his work, look no further, this is the person you want. Simply outstanding service! This technician is a true asset to the company, and I wouldn’t hesitate to recommend him to anyone in need of propane services. 10/10 experience!

Brianna Emmons

Extremely Thorough and Professional Feb 4, 2025

What a great experience we had from start to finish with Chris Minter and crew. Extremely thorough and professional. Everything was explained in detail in easily understandable terms. Would recommend highly! Thank you, Casey Mottau

Em Gee

Excellent service over many years! Feb 4, 2025

Excellent service over many years! Our driveway is notoriously hard in winter. Their drivers communicate with us and ensure that we always have heating oil. Highly recommend.

Betty Hallenbeck

A Pleasure to Work With Feb 2, 2025

Townsend had some difficulty sending me a document so I could sign it. When I realized I never did get it and had not signed it, I called and got Stephanie on the phone. She was more than helpful, understood what I was trying to do, and got me the right document within minutes of my calling. She was pleasant on the phone and I felt she really cared about what I needed to get done. She truly has the customer service spirit in her manner. She was a pleasure to work with and it is what is keeping me a customer!

Elizabeth Standow

Devin is absolutely amazing! Jan 24, 2025

Devin is absolutely amazing! I got confused about something with my contract, and it negatively impacted me financially. I noticed when winter hit and gave them a call. She cleared everything up and even partially refunded my last delivery.

Jonathan and Amanda Meister

Cleared Everything Up Jan 24, 2025

I was very confused about something with my contract and did something that negatively impacted me financially. Once I noticed that months later, I spoke with Devin, and she cleared everything up and refunded part of my last delivery.

Jonathan and Amanda Meister

John made me feel important Jan 24, 2025

I called for 2 things, oil delivery and to make a payment. I did an installation payment, which John did, and I was satisfied with his help. Maybe 20 minutes later, John called again. He offered to reset up my statement and my account. He suggested showing the installation as one part of the account and the oil delivery as another part of the account. As a long-time customer of Townsend, John made me feel like I was very important and a good customer to Townsend. I must admit I was very surprised he went above his job and took time to reach out to me. What a great job and kudos to John.

Andrea Somerville

Prompt and Professional Service Jan 23, 2025

After being put through the wringer with some other oil delivery companies, this team has come through for us with prompt and professional service. We just moved to our new home a month ago and we will definitely be sticking with Townsend for the long run. I could barely get a call back from other companies while running low on oil and they onboarded and scheduled delivery for us super fast. Thank you Derek, Walter & Karen!

Molly Brown

Jonathan J is an asset Jan 9, 2025

Jonathan J is an asset to Townsend customer service. He was oh so helpful. He listened to my concerns, past and present, and then explained options clearly, which helped me to proceed to a good situation for our family.

lynda folsom

They made her a priority Jan 9, 2025

Yesterday my elderly mother ran out of oil, of course during the coldest time of the winter. I explained the situation to the office. Even though they were crazy busy, they made her a priority. Can’t thank them enough, especially the women in the office. Starts with a C—sorry I forgot her name, but thank you guys!

Joe Dixon

Gary the technician is the best. Jan 6, 2025

Gary the technician is the best. He is always on time. He talks to me and answers my questions. Gary has been taking care of my apartment building for a few years. Very polite and dog friendly! North St appreciates you.

lisa ferrioli

Brian Inspired Confidence Jan 2, 2025

Brian was very friendly, explained clearly what he had done, inspired confidence. He’s typical of why we’ve stuck with Townsend.

Deborah Griffith

Townsend Energy Came Through Dec 24, 2024

I have had Townsend Energy for many years and would never switch. I had a gas insert put in my fireplace, and the Stove Shop in Epping abandoned me after they received my money, but Townsend Energy came through as usual. I highly recommend this company.

Debbie Lambert

Polite kindness was an early Christmas gift Dec 22, 2024

I was not expecting help with a billing question on the Friday before Christmas. I called in the morning and talked to Jonathan James. He needed to check in with some other people over a complicated issue arising because of a service call and billing for several items. To my surprise, I had my answer by that evening at 5 pm and everything was resolved on a holiday weekend start! Mr. James had obviously gone out of his way for me and his polite kindness was an early Christmas gift. Thank you.

Frank Schaeffer

Excellent job! Dec 22, 2024

Brian troubleshot the problem, explained what it was, fixed it, and stayed until the heat came back in both zones of the house. He also identified a pair of components likely to fail soon, and I can call to schedule their replacement after the cold snap passes. Excellent job! Thanks to everyone working at Townsends this weekend!

J Norton

Excellent Service Dec 4, 2024

These guys always provide excellent service. It is a very professional organization that takes pride in what they do.

Gabe Denick

Excellent Work and a Really Nice Person Dec 4, 2024

Brian did an exceptional job servicing my propane heating system. He was knowledgeable and took the time to explain what he was doing and educate me about my new furnace. Excellent work and a really nice person.

Jeff Amero

Stephanie was patient and empathetic Nov 26, 2024

Stephanie was patient, well informed, articulate, and especially empathetic to me, an elderly 48-year customer. Give her a raise! 😊

chip wyser

Service is prompt and efficient Mar 20, 2023

Townsend's service has always been prompt and efficient. The staff that we've dealt with over many years have been very friendly and very helpful. We've also found their customer service people to be friendly and pleasant. When you call them, you get a real person, once you choose your option for departments. No bots or people that don't know this area. We are very glad that we found them.

Jim Lapine

Above and Beyond Mar 14, 2023

All the staff has gone above and beyond to satisfy my needs.

Joe DeRosa

Highly Recommend Townsend Mar 13, 2023

Great company and always do their best to accommodate. Tina is very nice and follows through with what she says she's going to do! I would highly recommend Townsend!

Jaime O.

Successful Installation Mar 13, 2023

2023-03-08 New Roth oil tank installation was very successful. Reggie and Joaquin of Removal Pro not only were courteous and helpful, but also did an excellent job. They did an impressive amount of work and aside from a fairly large amount of dust, everything looks great.

Jeff Garland

Great Experience Feb 27, 2023

Just a great experience. Helped reduce my bill and set me up for future success.

Ameriica

Exceptional Job Servicing AC/Heat Pump Feb 24, 2023

David did an exceptional job servicing my Mitsubishi AC/heat pump. He was knowledgeable and took the time to explain what the problem was and what he was doing to fix it. Excellent work, very professional, friendly, and does quality work.

Danielle Desantis

Great Understanding Feb 13, 2023

Beth had great understanding of my situation and took care of it immediately.

Joseph Celli

Couldn't be happier Feb 10, 2023

Set an appointment and actually missed the first 2, not even the first ONE…called me and still nothing but respectable. Met me at the best time for me. Switched from a different oil company that I was previously using and couldn't be happier with my decision. Delivery driver was the same age as me and was super respectable and did an awesome job with my tank. Very pleased being younger and not being too familiar with all the processes, it was more than a relief. THANK YOU AGAIN

Chase Buck

Helpful and Appreciated Staff Feb 10, 2023

Townsend Energy recently took over Petro in New Hampshire, so we are relatively new customers. The staff that I have talked with on the phone have been helpful, and it's much appreciated.

Dick Rawlings

Everything was seamless and easy Feb 9, 2023

Very happy with our recent experience of replacing our oil tank. From educating us about the choices that we had, all the way through removal of the old tank and installation of the new tank, everything was seamless and easy.

Erika Follansbee