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Payment Options

Fuel Payment Options

Townsend Energy's PurePay Program allows you to spread out your propane and heating oil payments over a 12 month period, even though you use most of it in just six. This makes your payments much easier to budget and helps avoid steep spikes during the times you are using the most.

Townsend Energy's PurePay Budget Program allows you to spread out your propane and heating oil payments over a 12 month period, even though you use most of your fuel in just five months. This makes your payments much easier to budget and helps avoid potential spikes during the times you are using the most. You will also receive 2.5% interest on any credit balances.

How The PurePay Works For You

Your budget payment will be estimated on current prices and your historical usage that we have on file. Our Budget plan is a cost management tool, not a cost guarantee. PurePay enables you to spread out your propane and heating oil payments over a 12 month period, with 11 equal payments and a month of reconciliation. During the 12th month if all your fuel has been paid for with the 11 payments there is no payment in the 12th month, however, should your usage have exceeded the good faith estimate and prior payments you will have a payment to reconcile any remaining balance. It may be adjusted up or down due to the energy market or weather conditions.

Automatic Payment Options

PurePay also gives you the option of making automatic payments through our FREE Electronic Funds Transfer service, or we can automatically charge your credit card each month. This means one less thing for you to have to worry about so you can focus on the things you need to most, saving you time and hassle. What more is there no cost to enroll, and we pay interest if you have a credit balance in any month.

In addition, you can even combine all your Townsend Energy expenses in your PurePay plan including:

  • Service plan costs
  • Equipment financing costs
  • Heating oil costs
  • Propane costs

For more information, call us today at (978) 717-0490 or fill out the form below and someone will contact you promptly.

  • New England Fuel Institute
  • National Propane Gas Association
  • Propane Gas Association of New England
  • National Oilheat Research Alliance
  • North Shore Chamber of Commerce
  • Mema Massachusetts
  • Mema Maine
  • New Hampshire Energy Marketers

Frequently Asked Questions

How will you come up with my payment amount?

We take your fuel use (in gallons) from last year and multiply it by projected prices for this year to get your total estimated fuel bill. Then we divide that total into 12 even payments.

What if I don’t use that much fuel, or if prices change?

In the end, you only pay for fuel you actually use, at the price in effect the day you receive your oil deliveries - NOT A PENNY MORE. If the estimate ends up being high or low, we can adjust your payments accordingly as the winter progresses, or use the 12th month to settle up.

Do I stay in control of my fuel deliveries?

Absolutely. Every month you receive a statement that shows exactly what you’ve been charged, what you’ve paid, whether you have a credit or balance, etc.

You can also take advantage of your autopay and paperless billing options, and roll in your Service Plan payments.

Can I call to find out what my monthly payment will be?

Sure, but it will also be listed on your first statement.

When do my payments start?

You’ll receive your first statement at the start of the heating season. You’ll make a total of 12 monthly payments.

What if I think your monthly estimate is off?

Just call our office and we’ll go over things together. If an adjustment is warranted, we’re happy to make it.

Why should I pay you before I get my first delivery? Isn’t it better to have my money in the bank?

While it’s true that sometimes you’ll pay us before you get a delivery, that balances out by the end of the cycle. In any case, you will receive 2.5% interest on any credit balance you may have at the end of the month.

Hear From Our Happy Customers

    "Great customer service and heating plan knowledge."
    Helped create a customized plan that was best for my family and took the time to explain it all!
    Kelsey S.
    "The model of what professional customer service should look like."
    Easy to contact by phone - by a human!, and then a timely call back to schedule a tech who arrived promptly, spent considerable time handling our boiler issue, was courteous, respectful of property, and a pleasure to deal with.
    Robert K.
    "Excellent customer care!"
    She was incredibly professional, helpful, and even offered me a better plan for my budget!
    Zoe M.
    "10/10 experience!"
    He didn’t rush through anything and answered every single question that I had (there were lots of them lol)
    Brianna E.
    "Townsend is lucky to have Chris join their team!"
    From the time Townsend had Chris reach out to us- his communication and service was top notch.
    Laurie C.
    "Thanks to everyone working at Townsend this weekend!"
    He also identified a pair of components likely to fail soon, and I can call to schedule their replacement after the cold snap passes.
    J. Norton
    "I would give them 100 stars if I could."
    If you are looking for the propane service look no further. Any time I need something they came through.
    S.B.
    "I should have called sooner!"
    Super nice folks and after a quick and easy call, we found a solution that works for my budget.
    Lisa L.

Trusted Services For Residential and Commercial Customers

  • Family-Owned & Operated Since 1931
  • Locally-Owned Business Providing The Personal Touch You Deserve
  • Exceed Customer Expectations - First Time - Every Time!
  • We Stand Behind Our Work With The Townsend Installation Guarantee!