Local Reviews

Townsend Energy Rated 4.9 out of 5 stars based on 2189 customer reviews

Map of Seabrook, NH 03874

So helpful. Did not rush me. Made sure I was comfortable with all my concerns She is an assert to your company!




Review of Townsend Energy

SeabrookNH03874 42.8775-70.8525

Map of Ipswich, MA 01938

Great Service




Review of Townsend Energy

A huge shout out to Chris Minter who solved a thermostat connection issue that was causing our boiler to cycle on/off and not turn on any heat. He was so polite, kind, and communicative about what he was doing. And best of all, he got things working again -- especially important ahead of a predicted cold front.

IpswichMA01938 42.7025-70.8425

Map of Gloucester, MA 01930

Excellent service




Review of Townsend Energy

Brian solved the problem and performed some maintenance to keep problem from reoccurring.

GloucesterMA01930 42.625-70.71

Map of Merrimack, NH 03054

Excellent service!




Review of Townsend Energy

The best service I’ve ever had!

MerrimackNH03054 42.895-71.4875

Map of Gloucester, MA 01930

Excellent




Review of Townsend Energy

GloucesterMA01930 42.6225-70.6425

Map of North Andover, MA 01845

Great service




Review of Townsend Energy

We discovered an oil leak. Three individuals came out to the house and all were great. A thank you to Harry, Angel and Bill.

North AndoverMA01845 42.6975-71.135

Map of Medford, MA 02155

Excellent emergency service!




Review of Townsend Energy

Townsend repair tech Brian was knowledgeable & helpful in answering all of my oil boiler questions, as well as proficiently diagnosing & replacing the boilers sight glass, which was leaking due to a failed gasket.

MedfordMA02155 42.42-71.14

Map of Merrimack, NH 03054

Excellent phone call




Review of Townsend Energy

John was excellent, changed my budget and we will review again in March . Put me on automatic fill instead of me calling for deliveries of only 150 gallons. Explained different scenarios with locking in the price for the season and at some point might be beneficial to do.

MerrimackNH03054 42.855-71.5125

Map of Newbury, MA 01922

Excellent service




Review of Townsend Energy

I am very impressed with the service I recently received from Maria at Townsend. She went out of her way to help me and made recommendations that help me. It’s a credit to her and Townsend to have an employee that cares about customers.

NewburyMA01922 42.76-70.9475

Map of Groveland, MA 01834

Great service




Review of Townsend Energy

Heidi was very pleasant and professional. She got a response for my problem in a matter of a couple hours.

GrovelandMA01834 42.7275-71.045

Awesome Service !




Review of Townsend Energy

Hi all ! Just wanted to say THANK YOU to Ashton Smith ! And we hope he does our regular service in January, and future Check Ups ! We have not seen someone so into their work ! He said he really enjoys working on the type of furnace we have ! He even took pics of it !

NewburyportMA01950 42.81-70.8125

excellent customer service by Jonathan James




Review of Townsend Energy

I initially called Townsend to report my furnace was not working. The lady told me that the service department or dispatcher would call me. I waited about an hour and talked to Mr. Jonathan James on the phone. Jonathan was extremely helpful and courteous and contacted the service department at Townsend. He narrowed down the time the service department will contact me. It will be between 12 - 4 pm instead all day. Thank you, Jonathan

AmherstNH03031 42.8625-71.625

Excellent service!!!!!




Review of Townsend Energy

Michelle gave excellent customer service she was outstanding in her speaking skills and made sure that she understood the questions that I was asking and gave the appropriate answers. I would speak to her at any time she is an asset to Townsend.

DanversMA01923 42.585-70.9225

Satisfied customer




Review of Townsend Energy

All good for a weekend unexpected service call.good communication the tech Frank was professional- Caring of our concerns and property.we had our heat back in only a few hours.not sure of what cost covered by our service contact and what might not be covered.

MelroseMA02176 42.445-71.0525

great office service




Review of Townsend Energy

had an issue with getting documentation approved and JJ Was exceptionally helpful, reliable, and patient.

IpswichMA 42.68-70.8375

Leslie And Jim ? Excellent




Review of Townsend Energy

I notified you of extraordinary service provided by LESLIE in your office very patient and the expert knowledge technician Jim? that came to my house any questions call me at 603-765-1158 best regards Frank

Hampton FallsNH03844 42.92-70.8575

Excellent service!




Review of Townsend Energy

Michelle was very helpful and professional! She addressed both my issues while I was on the phone with her.

BeverlyMA01915 42.575-70.8525

I am so happy when Michelle answers the phone.




Review of Townsend Energy

I know my concerns will be settled fast and with experience and knowledge. She is a great asset to Townsend!

GloucesterMA01930 42.5825-70.7175

Super service




Review of Townsend Energy

She was understanding, very capable and through helping me with my questions.

BedfordNH03110 42.955-71.5225

Bravo!




Review of Townsend Energy

Michelle Dean was beyond excellent. She was helpful, kind and courteous. She even listened to me complain about the world with patience. She got me my information and a contract in my email. She is truly an asset to your company! Thank you Michelle Dean! You made my day! 😎

GloucesterMA019305040 42.61-70.665

Great Service




Review of Townsend Energy

Great service with follow up and follow through. I have been a customer for Townsend/ Lombardi for many years never had a issue.

NewburyportMA01950 42.825-70.9

Outstanding Service




Review of Townsend Energy

I received Outstanding Service from Mark, Matt and Leslie Thank you all.

BeverlyMA01915 42.5775-70.855

Excellent Service! Above and beyond




Review of Townsend Energy

Yesterday we had our furnace cleaned but later in the day we had an issue with it. I then called for service to come out. Even though it was after 5 PM they were able to send a technician and he arrived around 8:00 PM. Harry stayed here and fixed the nozzle and got our furnace back up and running better than it was before we had service. Thank you so much for having someone come out even though it was after hours and please note that Harry did an excellent job!

HooksettNH03106 43.045-71.395

Amazing service!




Review of Townsend Energy

WinchesterMA01890 42.4525-71.15

Excellent Service!




Review of Townsend Energy

Steve and Aaron were friendly, professional, and polite. They knew what they were doing. They picked up after themselves. They worked well together. We are really happy with our new water heater!

GreenlandNH03840 43.05-70.8225

Thank you!




Review of Townsend Energy

Brian does a great job. He keeps me informed, he's careful and obviously knows what he's doing.

BeverlyMA01915 42.5525-70.8825

Excellent Service




Review of Townsend Energy

ConcordNH03301 43.215-71.5275

Heating oil




Review of Townsend Energy

Beth was wonderful in helping me get back to service with Townsend. Further I so appreciate your patience as there was a delay in my budget payment getting processed.

ManchesterNH03104 43.025-71.4675

Excellent customer service




Review of Townsend Energy

John went the extra mile to get all my issues in order, we made adjustments to my account and I really appreciate his efforts to make me comfortable and happy. Great job.

BeverlyMA01915 42.5725-70.8475

Excellent Service!




Review of Townsend Energy

MedfordMA02155 42.4225-71.1175

Responsive, quick & friendly




Review of Townsend Energy

Made the process easy, including coming back the same day with the necessary parts to do the added work I requested and saving me from having to adjust my work schedule

HaverhillMA01835 42.76-71.085

Air conditioner service




Review of Townsend Energy

Brian was great. Very thorough!

BeverlyMA01915 42.5525-70.8825

excellent, give him a raise




Review of Townsend Energy

ManchesterNH03104 43.035-71.47

Excellent Service




Review of Townsend Energy

Jonathon listens and directly addresses your concerns and is willing to invest the time for the best resolution in a way that is good for the customer and the company. A good voice for the company.

NottinghamNH03290 43.1375-71.12

First rate customer service!




Review of Townsend Energy

Townsend has THE best customer service of any company we’ve ever worked with! From your drivers to your maintenance folks to the office staff, your employees are courteous, knowledgeable, and generally wonderful to work with. We recommend Townsend whenever we can and are deeply grateful for your excellent service.

South BerwickME03908 43.2175-70.8025

Great experience




Review of Townsend Energy

Technician was very pleasant, courteous and fast!

WenhamMA01984 42.6025-70.9175

Excellent service.




Review of Townsend Energy

Brian was very thorough, took his time, friendly, knowledgeable, courteous, he’s been doing this for decades and it shows.

MedfordMA02155 42.4275-71.1025

Excellent service




Review of Townsend Energy

WinchesterMA01890 42.4525-71.1275

Excellent service




Review of Townsend Energy

Chris was great so was the office Amanda always called me with information i needed. I would definitely recommend them to others family and friends.

ReadingMA01867 42.5325-71.0825

The guy you want when you can’t figure it out!




Review of Townsend Energy

Brian was the guy I needed! He was very professional and extremely capable.

NewburyMA01951 42.7975-70.81

Brian M.

Brian M.

Purged our air from the boiler air vents and added the extra water needed. Both zones are now returning hot..

Near Yale St, Danvers, MA 01923
JONATHAN J.

JONATHAN J.

Hi Carole, it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Ipswich, MA
JONATHAN J.

JONATHAN J.

Hello Frank , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!

Near Salisbury, MA
Beth R.

Beth R.

Hi Jay, Thank you so much for your call today! I really appreciate you taking the time to call and provide me with such positive feedback. When you have a moment, could you please write a review of your experience with us at Townsend? Thank you so much for your loyalty to Townsend Energy and its employees! Only the best, Beth Roche

Near Bradford St, North Andover, MA 01845
Cynthia B.

Cynthia B.

Good afternoon Beth, It was my pleasure to assist you today. If you wouldn't mind, could you take a moment to review my customer service, it would mean a lot to me. Hoping you have a wonderful holiday and very happy new year! Kind regards, Cynthia Barreto

Near Hall Rd, Berwick, ME 03901
Cynthia B.

Cynthia B.

Good afternoon Nancy, It was my pleasure assisting you today. Would you mind taking a moment to review my customer service, it would mean a lot to me. I hope you have a wonderful holiday and a happy new year! Kind regards, Cynthia Barreto

Near Chebacco Rd, Hamilton, MA 01982
Cynthia B.

Cynthia B.

Good afternoon Sally, I hope you're having a lovely day! It was my pleasure assisting you. If you wouldn't mind taking a moment to review my customer service, it would mean a lot to me. Have a wonderful holiday and a happy new year! Kind regards, Cynthia

Near Whip-Poor-Will St, Seabrook, NH 03874
Cynthia B.

Cynthia B.

Good afternoon Frank, I hope you're having a lovely day! It was my pleasure assisting you. If you wouldn't mind taking a moment to review my customer service, it would mean a lot to me. Have a wonderful holiday and a happy new year! Kind regards, Cynthia

Near Greenwood Ave, Swampscott, MA 01907
STEPHANIE B.

STEPHANIE B.

Near Tyler Rd, Lexington, MA 02420
Amanda G.

Amanda G.

Nest Thermostats

Near Town Farm Rd, Ipswich, MA 01938
Brian M.

Brian M.

Brian M from Townsend Energy replaced defective circulator that heats your Sunroom Radiant floor. All set!

Near Laurel Hill Ln, Winchester, MA 01890
JONATHAN J.

JONATHAN J.

Hi Karen , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!

Near Londonderry, NH 03053
Brian M.

Brian M.

Brian M serviced water leak and serviced oil burner with cleaning and combustion testing . All set!

Near Concord St, Gloucester, MA 01930
Kristen R.

Kristen R.

Near Thompson Ln, Topsfield, MA 01983
Kristen R.

Kristen R.

Near Waterville Dr, Merrimack, NH 03054
Brian M.

Brian M.

Brian M, installed two new adjustable air vents onto hallway and living room radiators. Adjusted and tested new air vents. All set

Near Stoughton St, Medford, MA 02155
STEPHANIE B.

STEPHANIE B.

Near Lions Mouth Rd, Amesbury, MA 01913
Brian M.

Brian M.

Brian M. Tuned up your gas furnace appliance with cleaning and combusting testing . All set !

Near Brookbridge Rd, Stoneham, MA 02180
STEPHANIE B.

STEPHANIE B.

Near Lakeside Dr, Merrimack, NH 03054
Brian M.

Brian M.

Brian M tuned up your gas furnaces with cleaning and testing . All set. New air filters installed.

Near Everett Ave, Winchester, MA 01890
Brian M.

Brian M.

Brian M tuned up your Bosch gas boiler, with cleaning and testing. All set !

Near Eastern Ave, Gloucester, MA 01930
STEPHANIE B.

STEPHANIE B.

Near Lime St, Newburyport, MA 01950
Beth R.

Beth R.

Hi Senad, thank you so much for sharing your positive feedback with me this morning! Would you mind taking a moment to write a review for us? Thank you so much, we appreciate you!! Only the best, Beth Roche

Near Bennett Ave, Saugus, MA 01906
Brian M.

Brian M.

Serviced oil burner last evening with 4 new tune up parts. All set!

Near Eastern Ave, Gloucester, MA 01930
STEPHANIE B.

STEPHANIE B.

Near Summer St, Somerville, MA 02144
STEPHANIE B.

STEPHANIE B.

Near Croft Ln, Chester, NH 03036
Barbara C.

Barbara C.

It was a pleasure speaking with you regarding your account and service questions. As a loyal customer, we value your feedback if you have a moment to review how our call went!

Near Williams Path, Kingston, NH 03848
JUDY R.

JUDY R.

It was a pleasure speaking with you today, Bruce! Enjoy the warm weather, speak to you when you get back! Judy

Near Wells, ME 04090
JONATHAN J.

JONATHAN J.

Hi Melissa, it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!

Near North Hampton, NH
STEPHANIE B.

STEPHANIE B.

Near Westwood Dr, Manchester, NH 03103
JONATHAN J.

JONATHAN J.

Hi Barbara , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Woburn, MA 01801
STEPHANIE B.

STEPHANIE B.

Near Buffumsville Rd, Somersworth, NH 03878
Cynthia B.

Cynthia B.

Good morning Patsey, It was a pleasure assisting you this week. I'm glad that we were able to help keep you and your family warm. Would you take a moment to review my customer service? If you ever need anything else, please don't hesitate to reach out! I hope you have an excellent weekend! -Cynthia Barreto

Near Allen Ln, Ipswich, MA 01938
Cynthia B.

Cynthia B.

Hello Bruno, It really was a pleasure assisting you today! If you wouldn't mind, would you take a moment to share that awesome feedback you had about our customer service. I want to make sure my team mates, Andy and Barbara, hear how happy you are with our services. I hope you and your family have a lovely weekend! -Cynthia Barreto

Near Theodore Dr, Merrimack, NH 03054
Brian M.

Brian M.

Brian M,serviced your Buderus Oil heating system and all Hydro Air systems, with cleaning , new tune up parts and combustion testing. All set.

Near Coach Rd, Lexington, MA 02420
Amanda G.

Amanda G.

Fixed Electrical Issue!

Near Chanticleer Dr, Beverly, MA 01915
JONATHAN J.

JONATHAN J.

Hi Edward , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Stoneham, MA 02180
STEPHANIE B.

STEPHANIE B.

Near Water St, Newburyport, MA 01950
Brian M.

Brian M.

Brian M., serviced all your heating appliances with new tune up parts, cleaning and testing. All set !

Near Edgemere Rd, Marblehead, MA 01945
Brian M.

Brian M.

Brian M. serviced all 3 heating appliances with new tune up parts, cleaning and testing. All Set !

Near Edgemere Rd, Marblehead, MA 01945
JONATHAN J.

JONATHAN J.

Hi Ron , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Manchester, NH
Brian M.

Brian M.

Brian M , installed new control board. Kit for your American Standard gas furnace. All set.

Near Blueberry Hill Ln, North Andover, MA 01845
Brian M.

Brian M.

Brian M serviced water leak at steam gage glass valves with complete new parts. All set.

Near MA-60, Medford, MA 02155
Amanda G.

Amanda G.

New Boiler!

Near Rattlesnake Hill Rd, Andover, MA 01810
Brian M.

Brian M.

Brian M. tuned up your Fujitsu cooling and heat pump system with cleaning and testing. All set.

Near Marion St, Winchester, MA 01890