Local Reviews

Townsend Energy Rated 4.9 out of 5 stars based on 2195 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with a majority of customers expressing satisfaction with the services provided. The recurring themes include praise for the technicians' knowledge, helpfulness, and professionalism. Customers also appreciate the prompt and efficient service, with many mentioning the technicians' ability to explain things clearly and the overall positive experience. There are a few negative reviews, but they are outweighed by the positive ones. The negative reviews mainly focus on issues such as billing or scheduling problems, but even in these cases, the customers acknowledge the efforts of the company to address the concerns. Overall, the sentiment is positive, with customers expressing gratitude and satisfaction with the services provided by Townsend Energy.


Map of Greenland, NH 03840

Outstanding, responsive service!




Review of Townsend Energy

Cynthia was very helpful and exceeded expectations. Thanks Cynthia. Pricing is more market commentary. Of course, lower is better. I do appreciate the effort to lower my costs.

GreenlandNH03840 43.045-70.8425

Map of Wenham, MA 01984

Excellent Service!




Review of Townsend Energy

Brian is the best! Super knowledgeable and helpful. Thank you!

WenhamMA01984 42.61-70.875

Map of Newbury, MA 01951

Oil Delivery Change




Review of Townsend Energy

Jon provided excellent customer service today and went out of his way to facilitate my oil delivery.

NewburyMA01951 42.78-70.8475

Map of Danvers, MA 01923

Excellent service




Review of Townsend Energy

DanversMA01923 42.57-70.9325

Map of Burlington, MA 01803

Amazing Technician




Review of Townsend Energy

Brian is a super knowledgeable technician and knows all the ins and outs of my Viessmann furnace. I have complete confidence in his abilities and he is extremely personable.

BurlingtonMA01803 42.53-71.205

Map of Danvers, MA 01923

Excellent service




Review of Townsend Energy

The service tech Ben that came to the house was outstanding! He explained everything in great detail and does an excellent job communicating. Very friendly young man.

DanversMA01923 42.5675-70.98

Map of Seabrook, NH 03874

So helpful. Did not rush me. Made sure I was comfortable with all my concerns She is an assert to your company!




Review of Townsend Energy

SeabrookNH03874 42.8775-70.8525

Map of Ipswich, MA 01938

Great Service




Review of Townsend Energy

A huge shout out to Chris Minter who solved a thermostat connection issue that was causing our boiler to cycle on/off and not turn on any heat. He was so polite, kind, and communicative about what he was doing. And best of all, he got things working again -- especially important ahead of a predicted cold front.

IpswichMA01938 42.7025-70.8425

Map of Gloucester, MA 01930

Excellent service




Review of Townsend Energy

Brian solved the problem and performed some maintenance to keep problem from reoccurring.

GloucesterMA01930 42.625-70.71

Map of Merrimack, NH 03054

Excellent service!




Review of Townsend Energy

The best service I’ve ever had!

MerrimackNH03054 42.895-71.4875

Excellent




Review of Townsend Energy

GloucesterMA01930 42.6225-70.6425

Great service




Review of Townsend Energy

We discovered an oil leak. Three individuals came out to the house and all were great. A thank you to Harry, Angel and Bill.

North AndoverMA01845 42.6975-71.135

Excellent emergency service!




Review of Townsend Energy

Townsend repair tech Brian was knowledgeable & helpful in answering all of my oil boiler questions, as well as proficiently diagnosing & replacing the boilers sight glass, which was leaking due to a failed gasket.

MedfordMA02155 42.42-71.14

Excellent phone call




Review of Townsend Energy

John was excellent, changed my budget and we will review again in March . Put me on automatic fill instead of me calling for deliveries of only 150 gallons. Explained different scenarios with locking in the price for the season and at some point might be beneficial to do.

MerrimackNH03054 42.855-71.5125

Excellent service




Review of Townsend Energy

I am very impressed with the service I recently received from Maria at Townsend. She went out of her way to help me and made recommendations that help me. It’s a credit to her and Townsend to have an employee that cares about customers.

NewburyMA01922 42.76-70.9475

Great service




Review of Townsend Energy

Heidi was very pleasant and professional. She got a response for my problem in a matter of a couple hours.

GrovelandMA01834 42.7275-71.045

Awesome Service !




Review of Townsend Energy

Hi all ! Just wanted to say THANK YOU to Ashton Smith ! And we hope he does our regular service in January, and future Check Ups ! We have not seen someone so into their work ! He said he really enjoys working on the type of furnace we have ! He even took pics of it !

NewburyportMA01950 42.81-70.8125

excellent customer service by Jonathan James




Review of Townsend Energy

I initially called Townsend to report my furnace was not working. The lady told me that the service department or dispatcher would call me. I waited about an hour and talked to Mr. Jonathan James on the phone. Jonathan was extremely helpful and courteous and contacted the service department at Townsend. He narrowed down the time the service department will contact me. It will be between 12 - 4 pm instead all day. Thank you, Jonathan

AmherstNH03031 42.8625-71.625

Excellent service!!!!!




Review of Townsend Energy

Michelle gave excellent customer service she was outstanding in her speaking skills and made sure that she understood the questions that I was asking and gave the appropriate answers. I would speak to her at any time she is an asset to Townsend.

DanversMA01923 42.585-70.9225

Satisfied customer




Review of Townsend Energy

All good for a weekend unexpected service call.good communication the tech Frank was professional- Caring of our concerns and property.we had our heat back in only a few hours.not sure of what cost covered by our service contact and what might not be covered.

MelroseMA02176 42.445-71.0525

great office service




Review of Townsend Energy

had an issue with getting documentation approved and JJ Was exceptionally helpful, reliable, and patient.

IpswichMA 42.68-70.8375

Leslie And Jim ? Excellent




Review of Townsend Energy

I notified you of extraordinary service provided by LESLIE in your office very patient and the expert knowledge technician Jim? that came to my house any questions call me at 603-765-1158 best regards Frank

Hampton FallsNH03844 42.92-70.8575

Excellent service!




Review of Townsend Energy

Michelle was very helpful and professional! She addressed both my issues while I was on the phone with her.

BeverlyMA01915 42.575-70.8525

I am so happy when Michelle answers the phone.




Review of Townsend Energy

I know my concerns will be settled fast and with experience and knowledge. She is a great asset to Townsend!

GloucesterMA01930 42.5825-70.7175

Super service




Review of Townsend Energy

She was understanding, very capable and through helping me with my questions.

BedfordNH03110 42.955-71.5225

Bravo!




Review of Townsend Energy

Michelle Dean was beyond excellent. She was helpful, kind and courteous. She even listened to me complain about the world with patience. She got me my information and a contract in my email. She is truly an asset to your company! Thank you Michelle Dean! You made my day! 😎

GloucesterMA019305040 42.61-70.665

Great Service




Review of Townsend Energy

Great service with follow up and follow through. I have been a customer for Townsend/ Lombardi for many years never had a issue.

NewburyportMA01950 42.825-70.9

Outstanding Service




Review of Townsend Energy

I received Outstanding Service from Mark, Matt and Leslie Thank you all.

BeverlyMA01915 42.5775-70.855

Excellent Service! Above and beyond




Review of Townsend Energy

Yesterday we had our furnace cleaned but later in the day we had an issue with it. I then called for service to come out. Even though it was after 5 PM they were able to send a technician and he arrived around 8:00 PM. Harry stayed here and fixed the nozzle and got our furnace back up and running better than it was before we had service. Thank you so much for having someone come out even though it was after hours and please note that Harry did an excellent job!

HooksettNH03106 43.045-71.395

Amazing service!




Review of Townsend Energy

WinchesterMA01890 42.4525-71.15

Excellent Service!




Review of Townsend Energy

Steve and Aaron were friendly, professional, and polite. They knew what they were doing. They picked up after themselves. They worked well together. We are really happy with our new water heater!

GreenlandNH03840 43.05-70.8225

Thank you!




Review of Townsend Energy

Brian does a great job. He keeps me informed, he's careful and obviously knows what he's doing.

BeverlyMA01915 42.5525-70.8825

Excellent Service




Review of Townsend Energy

ConcordNH03301 43.215-71.5275

Heating oil




Review of Townsend Energy

Beth was wonderful in helping me get back to service with Townsend. Further I so appreciate your patience as there was a delay in my budget payment getting processed.

ManchesterNH03104 43.025-71.4675

Excellent customer service




Review of Townsend Energy

John went the extra mile to get all my issues in order, we made adjustments to my account and I really appreciate his efforts to make me comfortable and happy. Great job.

BeverlyMA01915 42.5725-70.8475

Excellent Service!




Review of Townsend Energy

MedfordMA02155 42.4225-71.1175

Responsive, quick & friendly




Review of Townsend Energy

Made the process easy, including coming back the same day with the necessary parts to do the added work I requested and saving me from having to adjust my work schedule

HaverhillMA01835 42.76-71.085

Air conditioner service




Review of Townsend Energy

Brian was great. Very thorough!

BeverlyMA01915 42.5525-70.8825

excellent, give him a raise




Review of Townsend Energy

ManchesterNH03104 43.035-71.47

Excellent Service




Review of Townsend Energy

Jonathon listens and directly addresses your concerns and is willing to invest the time for the best resolution in a way that is good for the customer and the company. A good voice for the company.

NottinghamNH03290 43.1375-71.12

Brian M.

Brian M.

Tuned up Gas heating system with cleaning and one ignition repair. All rooms getting hot. All set .

Near S Border Rd, Winchester, MA 01890
JONATHAN J.

JONATHAN J.

Hi Alita, it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Winchester, MA 01890
Amanda G.

Amanda G.

Knowledgeable Technician!

Near N Ridge Rd, Ipswich, MA 01938
Cynthia B.

Cynthia B.

Good afternoon Daren, It was my pleasure assisting you today. If you wouldn't mind taking a moment to review my customer service, I would greatly appreciate it. Have a wonderful day, Cynthia Barreto

Near Shore Dr, Greenland, NH 03840
JONATHAN J.

JONATHAN J.

Sending on behalf of Nunzio I : Hi Brianna , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of technical service that was provided to you by Nunzio I .  Thank you!

Near Manchester, NH 03103
Leslie M.

Leslie M.

Near Grover St, Beverly, MA 01915
Brian M.

Brian M.

Brian serviced your first floor carrier furnace with cleaning and new tuneup parts. Tested combustion to manufacturers specifications. All set.

Near Bay Rd, Wenham, MA 01984
Brian M.

Brian M.

Installed new circulator for bedroom zone and Brian tuned up the Riello oil burner with new tuneup pots and tested combustion.

Near Bay Rd, Wenham, MA 01984
Brian M.

Brian M.

Tuned up Viessmann boiler today with cleaning and testing . All set.

Near Bay Rd, Wenham, MA 01984
Brian M.

Brian M.

Installed new Outdoor air sensor for Buderus and relocated to mutually agreed location. Ran new cable and secured it. Set control to automatic and tested operations. All set.

Near Bay Rd, Wenham, MA 01984
Cynthia B.

Cynthia B.

Good morning, Thank you so much for sharing your recent experience with Michelle and Mike. If you wouldn't mind, could you complete a survey for them? I would love for them to get recognized for their dedication. Have a lovely day!

Near California St, Amesbury, MA 01913
STEPHANIE B.

STEPHANIE B.

Near Donald St, Bedford, NH 03110
JONATHAN J.

JONATHAN J.

Hi Lynda , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Beverly, MA 01915
Manny E.

Manny E.

Range Final connection.

Near Oakhurst Rd, Beverly, MA 01915
Beverly, MA - Range Final connection.
Cynthia B.

Cynthia B.

Hi Joe, It was truly my pleasure being able to assist you in looking out for your elderly mother. I hope you have a very happy new year. Take care and stay warm! Cynthia Barreto

Near Saunders St, Medford, MA 02155
JONATHAN J.

JONATHAN J.

Hi Kathleen, it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Newbury, MA 01951
JONATHAN J.

JONATHAN J.

Hi Roberta, it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Beverly, MA
Brian M.

Brian M.

We installed new plumbing parts to fix the heating system for the basement zone. Everything should be warm and comfortable now.

Near Cressy St, Beverly, MA 01915
Brian M.

Brian M.

Serviced water leak and expansion tank. Purged and tested .

Near Chestnut St, Danvers, MA 01923
Brian M.

Brian M.

Tuned up your Viessmann heating system with cleaning, new tune up parts and testing . Efficiency 88.2% All set !

Near Wilmington Rd, Burlington, MA 01803
JONATHAN J.

JONATHAN J.

Hi Linda , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!

Near Danvers, MA 01923
Barbara C.

Barbara C.

Good morning, we would appreciate your feedback on your recent service call with Ben Pederson. Thank you!

Near Centre St, Danvers, MA 01923
Manny E.

Manny E.

Service technician

Near Ayers Village Rd, Methuen, MA 01844
Brian M.

Brian M.

Brian M, tuned up your natural gas furnace today. System combustion analysis passed factory specifications, All set.

Near Franklin Pl, Beverly, MA 01915
Brian M.

Brian M.

Tuned up your Weil McLain heating system and serviced water leaks ,and expansion tank. All set.

Near Webb St, Danvers, MA 01923
Brian M.

Brian M.

Serviced Buderus heating system water leaks with new main air vent and relief valve . All set.

Near Webb St, Danvers, MA 01923
JONATHAN J.

JONATHAN J.

Hi Pam, it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!

Near Seabrook, NH 03874
STEPHANIE B.

STEPHANIE B.

Near Range Rd, Barrington, NH 03825
Brian M.

Brian M.

Brian tuned up your oil heat today with cleaning and installed new tune up parts. Tested efficiency to manufacture specifications. All set.

Near Powdermill Rd, Haverhill, MA 01830
Brian M.

Brian M.

Purged our air from the boiler air vents and added the extra water needed. Both zones are now returning hot..

Near Yale St, Danvers, MA 01923
JONATHAN J.

JONATHAN J.

Hi Carole, it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J.  Thank you!

Near Ipswich, MA
JONATHAN J.

JONATHAN J.

Hello Frank , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!

Near Salisbury, MA
Beth R.

Beth R.

Hi Jay, Thank you so much for your call today! I really appreciate you taking the time to call and provide me with such positive feedback. When you have a moment, could you please write a review of your experience with us at Townsend? Thank you so much for your loyalty to Townsend Energy and its employees! Only the best, Beth Roche

Near Bradford St, North Andover, MA 01845
Cynthia B.

Cynthia B.

Good afternoon Beth, It was my pleasure to assist you today. If you wouldn't mind, could you take a moment to review my customer service, it would mean a lot to me. Hoping you have a wonderful holiday and very happy new year! Kind regards, Cynthia Barreto

Near Hall Rd, Berwick, ME 03901
Cynthia B.

Cynthia B.

Good afternoon Nancy, It was my pleasure assisting you today. Would you mind taking a moment to review my customer service, it would mean a lot to me. I hope you have a wonderful holiday and a happy new year! Kind regards, Cynthia Barreto

Near Chebacco Rd, Hamilton, MA 01982
Cynthia B.

Cynthia B.

Good afternoon Sally, I hope you're having a lovely day! It was my pleasure assisting you. If you wouldn't mind taking a moment to review my customer service, it would mean a lot to me. Have a wonderful holiday and a happy new year! Kind regards, Cynthia

Near Whip-Poor-Will St, Seabrook, NH 03874
Cynthia B.

Cynthia B.

Good afternoon Frank, I hope you're having a lovely day! It was my pleasure assisting you. If you wouldn't mind taking a moment to review my customer service, it would mean a lot to me. Have a wonderful holiday and a happy new year! Kind regards, Cynthia

Near Greenwood Ave, Swampscott, MA 01907
STEPHANIE B.

STEPHANIE B.

Near Tyler Rd, Lexington, MA 02420
Amanda G.

Amanda G.

Nest Thermostats

Near Town Farm Rd, Ipswich, MA 01938
Brian M.

Brian M.

Brian M from Townsend Energy replaced defective circulator that heats your Sunroom Radiant floor. All set!

Near Laurel Hill Ln, Winchester, MA 01890
JONATHAN J.

JONATHAN J.

Hi Karen , it was a pleasure speaking with you today.  At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!

Near Londonderry, NH 03053
Brian M.

Brian M.

Brian M serviced water leak and serviced oil burner with cleaning and combustion testing . All set!

Near Concord St, Gloucester, MA 01930
Kristen R.

Kristen R.

Near Thompson Ln, Topsfield, MA 01983
Kristen R.

Kristen R.

Near Waterville Dr, Merrimack, NH 03054
Brian M.

Brian M.

Brian M, installed two new adjustable air vents onto hallway and living room radiators. Adjusted and tested new air vents. All set

Near Stoughton St, Medford, MA 02155