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I’m the property manager of a condo complex in Danvers. Our furnace has been having issues for the last couple of months. Techs came out on two other occasions to try to remedy the issue, but the issue persisted.

This time around, we had Tom Gallant on the job, who did a very thorough check-up on the furnace and found issues with the furnace that were missed prior. Tom was able to get everything fixed and run tests to ensure that the issue had been resolved all in one night! Thank you, Tom and Townsend, for your excellent service!

We needed to replace our oil burner with a high efficiency propane burner. A significant amount of work and coordination was required to smoothly complete the project. Issues did arise but Townsend worked through them and we had reliable heat throughout the project.

At times, I lost my temper, and everyone from Townsend was very patient and understanding, which I deeply appreciate.

Ultimately, they have very good people who legitimately care about their customers. This makes all the difference.

I had a very satisfactory experience by phone, with Leslie, in arranging to get a service technician to come fix my heating system. She was able to give me at least a rough estimate of a window of time, which was very helpful. The technician who came out was very experienced and got my heating system back in order.

Tom recently came out to service my furnace. I was truly impressed with his thorough work and attention to detail!

Tom took the time to not only fix the problem but also explain what he was doing and why in a way I could understand. I wish all service providers were as attentive and caring in their jobs as Tom.

His diligence and passion for his job were clear and greatly appreciated.