MA: 800.888.2888            NH: 800.722.4101

Below, please find the Townsend Energy Protection Plan Terms and Conditions

Optional Townsend Water Heater Coverage (for oilheat water heaters)

  • Coverage includes burner parts, aquastats controls and emergency switch.
  • Annual performance check will be performed in conjunction with the conservation tune up of your heating system.

The Tanksure Program – Optional Tank Protection Plan for Indoor and Aboveground Tanks

  • $1,800 Proactive Tank Replacement Credit
  • Tank Credit covers $1,800 toward replacement of your tank
  • Proactive monitoring and replacement of tanks
  • Reduces unexpected costs
  • Reduces risk and increases safety

Ultrasonic Inspection

  • Trained technicians use an EPA-approved ultrasonic testing process to evaluate the thickness of your tank walls
  • The annual test and evaluation facilitate a proactive replacement process

Scientific Analysis & Documentation

  • Your tank's thickness measurements, physical characteristics and surrounding environment are analyzed with state-of-the-art tank profiling software
  • Tank information is compiled on a tank inspection certificate for your records
  • This is important documentation if you ever sell your home

TERMS & CONDITIONS FOR GOLDGUARD, HOMEGUARD, VALUEGUARD, & GASGUARD

General Conditions

  • Service plan coverage is contingent on inspection of the heating system by Townsend Energy.
  • Townsend Energy reserves the right to inspect all heating equipment and refuse to perform any service or repair work on equipment deemed unsatisfactory.
  • Service performed that is not explicitly listed on the contract will be charged at the prevailing rate.
  • Townsend Energy reserves the right to cancel the plan upon 10 days written notice.
  • Customer's account must be in good standing.
  • Customer agrees not to purchase fuel oil from other sources.
  • Annual tune-up reminder cards will be mailed once a year and tune-ups are scheduled by appointment only during normal business hours. It is the customer's responsibility to arrange this appointment for this very important service.

Other conditions:

Townsend Energy will not accept responsibility for the loss of heat in any unoccupied buildings, for delay or damages resulting from fires, accidents, power interruptions, water in basement, water in storage tank, and/or lines, labor difficulties, acts of the Government, floor, war, hurricanes, earthquakes, or any acts of God, or other causes beyond our control; or for any loss or damage caused directly or indirectly by services performed, for any consequential or special damage of any kind whatsoever, for any reason.

Exclusions

  • This agreement does not cover replacement of a complete boiler, furnace, burner, hot water heater (indirect or oil-fired), mechanical chimney (power venter), tankless coil, radiant heat, humidifier or piping, baffles, oil lines, oil storage tanks, auxiliary lift pumps, electric wiring, domestic plumbing, draining of expansion tanks and purging of radiators or any parts or services not explicitly mentioned in this agreement.
  • Except to the limits of protection under the TankSure Program for those customers enrolled in such program, Townsend Energy is not liable for any environmental pollution or pollution cleanup due to tank rupture, oil line leak, or any contamination resulting from the oil distribution system.

TERMS & CONDITIONS FOR COOLGUARD

General Conditions

  • If you have multiple systems, you must have a service plan for each.
  • The system check-up as outlined should be performed once during the term of this service plan and it is the customer's responsibility to arrange for this service.
  • The customer's right to the check-up expires at the end of each coverage year and no credit will be issued if the check-up is not performed.
  • Townsend Energy reserves the right to inspect and approve the equipment covered prior to accepting the service plan. Initial repairs which might be required to put the air conditioning system in acceptable condition are not covered.
  • This service plan is for ordinary residential systems up to 5 tons of cooling.
  • The length of this service plan is one year. It will automatically renew at that time unless Townsend Energy is notified of cancellation in wiring thirty (30) days prior.
  • Customer's account must be in good standing to be covered by this service plan.
  • Services performed which are not explicitly listed will be charged at the prevailing rate.
  • This service plan may be terminated at any time by either party, without refund.
  • Service work performed by anyone other than Townsend Energy may invalidate this plan.

Other conditions:

Townsend Energy will not accept responsibility for the loss of heat in any unoccupied buildings, for delay or damages resulting from fires, accidents, power interruptions, water in basement, water in storage tank, and/or lines, labor difficulties, acts of the Government, floor, war, hurricanes, earthquakes, or any acts of God, or other causes beyond our control; or for any loss or damage caused directly or indirectly by services performed, for any consequential or special damage of any kind whatsoever, for any reason.

Exclusions:

  • This service plan does NOT cover parts and labor costs caused by: tripped circuit breakers, electrical wiring, incorrect thermostat settings, Freon, refrigerant leak repairs, frozen condensate drain line in the attic, frozen evaporators, replacement of complete a/c system or any EPA cleanup costs.
  • This service plan does not cover liability or damages resulting from failure of the equipment or consequential damages resulting in delays or inability to supply parts caused by, or resulting from, causes out of Townsend Energy's control, or at unattended homes.
  • Townsend Energy will not be responsible for replacement of obsolete or unavailable parts.
  • No refrigerants of any type are covered under this plan.

TERMS AND CONDITIONS FOR THE TANKSURE PROGRAM-OPTIONAL TANK PROTECTION PLAN

Conditions & Exclusions:

The TankSure Program provides, among other benefits, a tank testing service and the TankSure Program Limited Payment. An ultrasonic tank test will be performed by our technician before your tank can be accepted for enrollment for the TankSure Program. While we cannot guarantee the prevention of a leak or other failure of your tank, we are providing these new services with the hope that by testing and monitoring, we are offering a long term proactive tank replacement program for our customers. If a tank leak occurs due to corrosion once you are on the program, or a tank leak occurs due to a manufacturer's defect or a non-leaking tank is identified for proactive replacement by the TankSure Tank Analysis Software, Townsend Energy will cover up to $1,800 toward the replacement of your tank in accordance with the terms of the TankSure Program Limited Payment. This Agreement is renewed automatically each year. Upon termination for any reason, there shall be no refunds or credits allowed. This Agreement is not in force if the Customer's account is delinquent or if the Customer is not a current heating oil customer. The yearly visual tank inspection shall be done in conjunction with the customer's regularly scheduled annual heating and/or cooling system tune-up.

For Questions please call us at 800.888.2888 or complete the form below.